Do you know what is included in a ticket? We're all unhappy when something interferes with our travel experience, which is why canceling a flight can be frustrating.

Now, without you feeling upset, your ticket with GOL has been cancelled. The first step is not to panic, get upset, or blame the company. Sometimes this happens for a number of different reasons. Today, we will provide more information about canceling tickets at GOL and what you can do if this happens to you!

The cancellation of a flight does not occur at the airline's own discretion or because the pilot decides not to fly anymore. In fact, flights are canceled due to unforeseen events that make the trip dangerous for passengers, and in these cases, the pilot has no other option. One of the reasons for cancellation is war.

It may seem contradictory, but when there are conflicts in certain countries, aircraft cannot continue to fly freely, as they may pose targets or risks, and, therefore, the flight must be cancelled.

Another common reason is the occurrence of natural disasters. These events are unpredictable, and a plane cannot fly in adverse conditions, such as the proximity of a hurricane, requiring the flight to be canceled.

This also applies to other situations, such as bad weather, lack of crew, too many passengers on the aircraft, among others.

GOL is not one to cancel flights. Normally only in extreme cases does the company decide to do this, but even when that happens, you can have compensation.

But first, you need to know what to do if your flight is canceled. A refund is not always the best option. Let's see below what we are trying to express.  

People's first desire is to request a refund, this is very basic and can be done without any problems (in principle).

According to GOL, if you are not notified of the flight cancellation 72 hours in advance, you can receive a full refund of the chosen ticket. You can receive up to 10 thousand reais. 

Another thing you can do is reschedule, but this is simpler as it is done with the company. If your flight is cancelled, you can contact the company to let them know what happened.

Therefore, you must express your desire to reschedule, whether in a few months or even in the next few days. The company will try to fit you into a nearby flight if desired. 

On the other hand, if you do not wish to be rescheduled for a flight in the next few days, you can book for up to 12 months after cancellation without any problems.  

If your flight is cancelled, you still have rights, but they depend. If your flight has been cancelled, you can either rebook it, or ask for a refund.

However, it is important to note that ANAC states that companies like GOL must notify at least 3 days before departure time if the flight is canceled. 

Therefore, if this does not happen and you are at the airport when you receive the news, the company is obliged to compensate you with material aid, and the amount will be equal to your waiting time.

Now, if you are not notified of anything or if your canceled flight delays your arrival by 4 or more hours, you may be entitled to compensation for moral damages. 

GOL is a very affordable airline, and you can easily contact them for assistance. All GOL contact details are available on its official website.

If you wish to contact GOL, simply access the website and scroll to the bottom of the page, where you will find the “Phone numbers” section.

Initially, you will find two specific telephone numbers to contact: one for Brazil (0300 115 2121) and another for international calls (+55 11 3471 2973).

In addition, there are also two additional numbers intended for Diamond and Gold customers, as well as Smiles and Silver customers. Remember that each phone has its own opening hours, so be aware of this information.

By the end of this article, we hope you are well informed. Having a flight canceled, whether with GOL or any other airline, is a frustrating situation, and we hope this never happens to you.

However, you are now more prepared to deal with this eventuality.

If you have had your flight cancelled, we hope this guide has been useful and that you can now resolve your issue easily and simply.

If you are thinking about taking another trip, click on the link below to discover some tips on gastronomic tourism, a delicious way to get to know a country through taste.