The JetSmart company is a company that offers low-cost flights and, therefore, some services are reduced or non-existent. If you want to board with hand luggage, keep an eye on the fare when purchasing tickets. In this sense, the company allows 1 hand luggage with a maximum of 10 kilos and dimensions of 45cmX35cmX25cm. If the luggage has wheels, they must be included in the measurement.

When purchasing your ticket, you can add checked baggage if your fare does not include this option. Just pay attention to the step and select it when it appears on the screen. However, you can also change it later by accessing the “Manage your trip” option on the official JetSmart website. Or even requesting the purchase of this service directly at the company's counter.

Yes, JetSmart allows changes to the date, destination and name of the flight up to one hour before boarding. However, there is an additional fee to be paid at the time of change. In addition, if there is a difference in fare fares, it is also necessary to make payment in accordance with the change. The company also charges a fine per ticket that varies depending on the territory.

Yes, you can request to cancel your ticket if for any reason you are unable to make the trip. However, pay attention to the refund amounts as the company does not refund all the money. In this sense, the cancellation amounts returned to the customer are only those for boarding fees. There are no refunds for optional services and tickets. Therefore, avoid requesting cancellation!