Yes, it is possible to request a refund for hotel or vacation rental services as long as they are provided for in the terms and conditions of the reservation. In most cases, it is possible to cancel for free as long as it is within the stipulated period. Generally speaking, refunds may vary in value depending on what is agreed and must occur within 24 hours. Pay attention to additional deadlines from the financial institution for payments made by credit card.

The Hoteis.com platform has a loyalty program where guests can accumulate stamps when making reservations through the app or website. As soon as they check out participating accommodations, 1 stamp is credited to the customer's account. Therefore, the guest must accumulate at least 10 stamps to exchange for a free night's stay at participating accommodations. Remembering that the cost of accommodation is an average of the amount spent on the 10 accumulated stamps.

After checking out, the Hoteis.com platform sends a standard email with a link to an online survey. You can access the link to leave your review directly and answer the questions. However, if you prefer, you can access your account with your login and password and access the “Your reservations” area to check completed accommodations. So, just select the desired hosting and click on “Write a review” to comment.

The platform offers exclusive discounts to associated customers who participate in the Hoteis.com Rewards loyalty program or to users of the Hoteis.com app. It is worth remembering that it is not possible to access these values through other daily search and comparison sites. Member Prices are exclusive discounts and promotions for customers of the Hoteis.com platform.